Does anyone know how to get an actual human being on the phone at Bank of America?
Does anyone know if this Chris Gore guy is a real person? I tried that phone number and got nowhere. I tried email and got this email directing me back the the phone number.
I have some serious banking business to discuss and I’m starting to think that they don’t really “value” me as a customer.
——————————————————–
Dear Jason,
Thank you for your inquiry dated 4/18/07 regarding credit card account.
We will be happy to assist you.
In order to provide you with the best possible service, please step into your local banking center.
To locate a more convenient banking center nearest you, please visit our Web site at www.bankofamerica.com
For further assistance please feel free to call us at 1.800.432.1000 between Monday ? Friday 7 a.m.-10 p.m. Saturday ? Sunday 8 a.m.-5 p.m. Local Time.
We value you as a customer and apologize for any inconvenience this may have caused. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America.
Sincerely,
Chris Gore
Bank of America
“Thank you for calling Bank of America. Resistance is useless, you will be assimilated. To speak with ‘Bob’ in Bangalore about your account, please press 1.”
Isn’t Chris Coons a Gore, too? Hmmmm.
Maybe they invented a customer service rep using a mashup of a maternal family name of our esteemed county exec.
After all, BofA has the same ideas for your money as the County government.
hahahahaha
One of my recent calls to the Dell Help Center in India:
“Hi, I’m calling for the forth time about a problem.”
“Yes, this is Mark. What can I help you with?”
“Well, to start, my first to calls were to John and Matthew. What’s the deal with you guys all being named after Saints?”
“I’m sorry sir, I don’t understand the problem.”
“Never mind, Luke.”
“My name is Mark.”
“Whatever.”
When you get to Timothy and Titus ’tis time to give up.
Hey! I got as far as Timothy at Dell Bangolore and that was such a spectacular botch-up that I ended up with two new laptops to replace a sick-out-of-the-box desktop. No charge, either. Like getting to the end of the yellow brick road or something…..
Yeah, but oedipa, if you were paid a dollar for every hour you were on the phone trying to fix the prob, could you have bought the laptops yourself?
“Yeah, but oedipa, if you were paid a dollar for every hour you were on the phone trying to fix the prob, could you have bought the laptops yourself?”
You are a wise person, Disbelief. The only commodity life never replenishes for you is time. A lot of people know that.
If they will give up easily enough you can damn near eliminate “customer service” by calculating longer and longer wait times ad nauseam. Plenty of elevator music helps too.
I may have spent about 3 hours, maybe 4 dealing with this. It helps to have refined a “High Diva” approach to this kind of thing (not mean or abusive — just insistent on your own narrative and script, there is a tipping point where you get to a decision-maker in my experience) and it especially helps that Dell screwed up the replacement business big time. I’m fond of the idea that while Dell may be pinching pennies in the customer service dept, someone in their replacements department is sending those savings right out of the door.
SHHHHHHH Don’t tell anybody where you got this.
christopher.e.gore@bankofamerica.com
1.757.823.6810 ext 00000
Did I ever mention in the past how much I despise the Bank of Sham-erica? (that is a slight on them, not USA).