While I know you all think that this:
Consumers to be spared from higher rates on existing balances under new rules for credit cards
is going to be a great thing. But in the end, I’m sure as hard as Bank of America and the other monoliths downtown were trying to keep it from happening, in the back of their head they didn’t give a shit because now they can let go of hundreds of people that work in Retention.
I’m sure they figured out that this is going to cut down on call volume and customers complaining. So guess what? Less people you need on staff to take calls and handle complaints.
Woohoooo!