Anyone who’s ever had to deal with Dell customer service knows that, indeed, there IS a company more desperately terrible than Comcast in this department. Conservatives would say that in theory the market would replace those horrorshow companies, but for anyone who lives in the real world and interacts with American customer service knows that the day when market forces push private sector companies asymptotically toward customer service quality is a future day well after every conservative who holds that belief will have been long dead.
It’s true. Dell and Comcast highlight everything wrong with believing that the market is always right and that magic market forces fix everything.